Thank you for shopping with lovishgifting. We take great pride in creating high-quality, customised photo frames for our customers. Since our products are personalised to your specifications, we have a specific refund and return policy. Please read the following carefully to understand our policies regarding returns, exchanges, and refunds.
1. Customised Products and Order Accuracy
As each photo frame is made to order with your personal customisation, including your photos, text, or other unique details, we cannot accept returns or issue refunds for customised items unless there is an error on our part.
However, we are committed to providing high-quality products and customer satisfaction. If there is an issue with your order, we want to resolve it for you.
2. Eligibility for Return or Exchange
You may be eligible for a return or exchange in the following cases:
- Damaged or Defective Items: If your customised photo frame arrives damaged, defective, or with any flaws that were not present when it left our workshop, we will provide a full refund or exchange. Please contact us within 7 days of receiving the product with photos showing the damage or defect.
- Incorrect Customisation: If the customisation (such as name, text, or image) on your photo frame is incorrect due to an error on our part, we will provide a full refund or exchange. Please contact us within 7 days of receiving the product.
3. Non-Refundable/Non-Returnable Items
Due to the personalised nature of the products, we do not accept returns or offer refunds for the following:
- Change of Mind: Since the products are tailored specifically to your preferences, we cannot accept returns for a change of mind, such as if you decide you no longer want the frame or if the design does not meet your expectations.
- Incorrect Information Provided by the Customer: If the customisation details (e.g., photos, names, text) provided by you are incorrect or unclear, we cannot accept returns or offer refunds. Please ensure that all customisation details are correct before placing your order.
4. How to Request a Return, Exchange, or Refund
If your order is eligible for a return, exchange, or refund, please follow these steps:
- Contact Us: Reach out to our customer service team at [Your Email Address] or [Your Phone Number] within 7 days of receiving your order.
- Provide Proof: Include your order number, a brief description of the issue, and clear photos showing the damage or defect (if applicable).
- Return Instructions: If your return is approved, we will provide you with instructions on how to return the item. We may ask you to send the product back to us at your cost, depending on the situation.
- Refund or Exchange: Once we receive the returned item (if applicable) and confirm the issue, we will process your refund to the original payment method or issue an exchange, depending on your preference and product availability.
5. Shipping Costs
- Damaged/Defective Items: If your item is damaged or defective, we will cover the cost of return shipping. We will provide a prepaid return shipping label.
- Customer Errors: If the issue is due to customer error (e.g., incorrect customisation details), you may be responsible for return shipping costs.
6. Processing Time
Once we receive your returned item (if applicable) and approve the return, exchange, or refund, we will process your request within 7-10 business days. Refunds will be issued to your original payment method, and exchanges will be shipped as soon as possible.
7. Changes to the Refund and Return Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this policy periodically for any updates.